CUSTOMER SERVICE ASSISTANT
Southampton
Salary: TBD
Job Reference: 2125
CUSTOMER SERVICE ASSISTANT – Customer Service Department Southampton
We are looking for an enthusiastic person to join our Customer Service team in Southampton.
The role is a varied position providing a worldwide service to our owners and crew, offering parts and technical advice, as well as offering packages to our new yachts in production.
Reporting to the Customer Service Manager, you will work closely with both the team in Southampton and in Wroxham.
GENERAL REQUIREMENTS OF THE ROLE
• To offer and supply new boat packages for loose equipment, including equipment spares, galley equipment, tools and much more.
• To respond to general enquiries in a timely fashion, offering both technical support and a parts service.
• Place purchase orders with suppliers to meet owner’s requirements, you will need to be commercially aware at all times.
• To collect payment for any order prior to despatch.
• To work with the accounts team to ensure a smooth flow of invoicing through the accounts system
• To work with all departments and suppliers in order to provide owners with best advice
• To update the Customer Service database with relevant service/supplier information and keep all team members informed of changes or additions to useful information
• To work closely with the Wroxham based Customer Service and After Sales team
• Liaise with other departments within the company to maximize opportunities for the whole group
• To work at boat shows as required
• To be a valued member of the Customer Service team and undertake any other duties that may assist the department, Oyster Marine and the Oyster Group
SKILLS AND ABILITIES
• Must be organised and have good logistical skills
• Must have clear and precise written and spoken communication with a very personable ‘can do’ enthusiastic approach
• Proficient in all Microsoft packages word, excel, and outlook
• Ability to multi-task due to the broad nature of responsibilities
• Sailing knowledge an advantage but not essential
To Apply
Please send a CV to Oyster Yachts via the "Apply Here" button below
Please send a CV to Oyster Yachts via the "Apply Here" button below
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