JOB LOCATION
Wargrave, United Kingdom
JOB TITLE
Sales Broker
JOB REF
SP\SA\BB\ADM\MKPR\MS\OTH\134606
SALARY
Depends on experience.
JOB DESCRIPTION
Duties and Responsibilities
Sales:
Ensuring excellent customer service in all contact with customers, over the phone or face to face
Obtaining instructions to sell used craft
Writing boat specifications and taking photos
Maintaining the database for boats and client updates (including calls /emails)
Following up clients from new and past leads
Ensuring all craft are fit for sale: correctly priced, in the right condition
Cleaning of sales boats as required and reporting any further requirements
Matching the right boat to the customer's requirements
Conducting viewings of all new and used craft
Facilitating negotiations between Vendors and Purchasers
Closing sales, taking deposits, and managing paperwork of new and used sales
Keeping all parties in a transaction informed of progress
Customer river trials & handovers
PDI on crafts prior to surveys
Preparation of all craft prior to handover (new or used)
Updating Directors regarding current status of all potential clients
Being aware of all stages of used craft that are in negotiation to assist where needed
Independently running of the sales office when necessary
Dealing with after sales defects, including reporting to Directors
Participating in boat shows in set up, sales and breakdown
Marina:
Assisting as required in marina work, including, but not limited to, boat cleaning and movements, antifouling, polishing, driving tractors and use of other machinery
Collection & delivery of craft
Participation in Winter lift / Spring re-launch of craft
Ensuring personal compliance with company H&S rules and regulations
Other:
Independently covering Reception/Sales/Marina as required
Use of till for accurate cash and card sales
Assisting with gas sales and slipway fee services
Ensuring offices are in a clean and presentable condition and advising of any defects that cannot be corrected immediately
Skills required
Excellent verbal communication skills with a good telephone manner
Good written skills
Ability to build strong relationships within a team and with customers
Computer literate, with keyboard skills and experience Microsoft Word, Excel, combined with ability to acquire other skills as necessary
Excellent accuracy and attention to detail in communications and paperwork
Ability to negotiate a fair sale in the interests of the company and our clients
Motor boat handling (training is available)
Ability to work to a high standard (and while under pressure)
Commitment to Val Wyatt's aims and values.
For this role, the skills and experience listed above are important, but we believe that to be great in this job you are likely, first and foremost, to have:
a talent for understanding of, and commitment to, high quality customer service
a personable and confident manner
an ability to follow sales procedures
an appetite to sell
Other requirements:
Full driving license
Summary Terms & Conditions
Leave entitlement
20 days per year pro-rata'd, plus English statutory holidays.
Notice period
There will be an initial six month probationary period during which notice will be one week. On successful completion of the probationary period notice will be one month.
For further information or to apply for the role, please follow the link below:
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