**NEW** FRONT OF HOUSE COORDINATOR - £15,000 - £17,000PA - SOUTHAMPTON, UK

JOB TITLE

Front of House Coordinator

JOB LOCATION

Southampton, UK

JOB REF

MR\LM\ADM\124669

SALARY

£15,000 - £17,000 depending on experience

JOB DESCRIPTION
Mission

To persuade the nation to be active!

Vision

Our charity is one that is financially focused and obligated to prove it is delivering public benefit. Its cause-led objectives are achieved by the creation of a 'conversational culture' and developing enthusiastic, responsible and remarkable people at a local level.

We will become a financially self sufficient and sustainable group of outdoor centre's which provide quality adventurous and outdoor activity programmes through the creation of meaningful learning, sport and exercise experiences.

Values

We believe that everything in life starts with a conversation so we want our people to be BRILLIANT at their job, have REMARKABLE initiative and be a GREAT CONVERSATIONALIST.

Our values are simple too - we will ask you to be:

Enthusiastic about your work
Responsive to the customer and centre needs
Responsible for your tasks and the results


General

This role will be accountable and instrumental in:

Managing the Centre's administrative and booking processes having specialist responsibilities for areas such as payments, invoicing, processing booking forms, compiling and producing data, responding to and coordinating specific pre/post booking enquires, and providing administrative support to the leadership team.
Being the first friendly face to greet supporters and deal with all enquiries from new and current supporters via telephone, e-mail, letters and face to face enquiries, using systems and campaigning techniques to maximise income opportunities.
Assisting the local leadership team in the commercial management of the Centre and contribute to the successful promotion of the centre programmes and managing customer relationships. To maximise income generation and supporter retention.


Experience:

A clear understanding of the importance and implementation of quality customer care.
A clear understanding of the importance of site security and the importance of safeguarding.
Able to accurately process electronic or manual information e.g. booking information and inputting into MRM packages or similar.
Able to plan own workload within timescales set by supervisor
Knowledge/Technical Skills:
Has knowledge of and is able to follow a range of often complex procedures relating to sailing/watersports e.g. when dealing with customers/colleagues in person or over the phone. Knowledge on using governing body schemes of work like RYA youth stages
Able to carry out accurate calculations using percentages or decimals e.g. when producing accounts or reports, or administering credit/debit card payments.
Able to analyse problems, interpret information and use creative, judgmental, developmental skills in order to find solutions.


Desirable but not essential:

An Interest of sailing, rowing, power boating with qualifications either personal or instructor and an awareness of the Royal Yachting Association (Governing body)



For more information and to apply for this position, please follow the link below:

http://www.marineresources.co.uk/front_of_house_coordinator_124669