**NEW** AFTER SALES MANAGER - £35,000pa + BENEFITS - HOME BASED IN SOUTH, UK

**NEW** AFTER SALES MANAGER - £35,000pa + BENEFITS - HOME BASED IN SOUTH, UK

JOB TITLE

After Sales Manager

JOB LOCATION

Home Based - South, UK

JOB REF

MR\EDT\MAN\LM\CM\128663

SALARY

£35,000pa + Annual bonus, pension, life assurance, fully expensed car

JOB DESCRIPTION
The client, a big name in the Marine, Motorcycle and ATV industry is now requiring an After Sales Manager.

Duties will include;

Build positive relationships with the Motorcycle, ATV and Marine Dealer Network, maintaining effective lines of communication and providing the necessary support to improve Dealer Aftersales performance and profitability.

Visit SGB Motorcycle Dealers in line with agreed cycles to ensure effective methods of customer contact and retention, using the PEP system and providing system training to the Dealer Network if required.

Visit Marine and ATV Dealers at least once a year to maintain a relationship.

Ensure Dealer performance is measured and discussed at each meeting, such as CSI scores, parts sales, marketing and data capture, with future actions agreed and documented through Dealer Visit Reports.

Ensure each visit is documented, with reports submitted at the next administration day.

Advise on Corporate Identity and Brand Standards to ensure Aftersales marketing, showrooms and signage comply with the company guidelines.

Communicate Dealer parts performance against set forecasts and targets, advising on parts marketing, incentive schemes and special offer opportunities.

Advise on Warranty procedures and administration and monitor the progress of recall

Ensure adequate levels of equipment, special tools and make recommendations around training courses for Dealer staff.

Ensure the resolution of technical issues generated by Dealers, customer services or electronic media, if necessary reporting the case for quality improvement.

Liaise with the Dealer Network in the resolution of customer enquiries/ complaints where necessary.

Research competitor activity and market share statistics for all products to monitor areas of potential growth for Aftersales.

Attend any ATV, Marine and Motorcycle Dealer events or shows if required.

Essentials:


    Technical knowledge and experience, qualified to at least ONC level
    5+ years retail experience within the Motor Industry
    Educated to a minimum of Higher Education
    Commercial acumen with knowledge and experience of crucial business functions
    People management experience


Desirables:


    5+ years Managerial experience within the Motor Industry
    Previous experience of a Zone Aftersales Management position
    University Graduate in a relevant field or qualified by experience
    Professionally Qualified



To Apply

For more information call Benjamin Carter on +44 (0) 2380 633 399.

For more information and to apply for this position, please follow the link below:

http://www.marineresources.co.uk/after_sales_manager_128663