Service Manager
Dorset
£DOE - Dorset, Poole
Job Reference: 3085
Golden Arrow Marine is a specialist marine power and systems supplier and is part of the Salterns Marina Ltd group. Our Poole branch is a Volvo Penta Centre and main dealer for Honda Marine, Evinrude, Yanmar, Yamaha and Torqeedo. The Service Manager is responsible for all aspects of the day to day running of the workshop ensuring excellent customer satisfaction together with high engineer productivity and efficiency.
To be successful in this role you must have a desire to deliver the highest level of customer service at all times and be able to meet the challenges and demands of servicing a range of customers including individual boat owners, boat builders and trade. You will be responsible for a team of Service Advisor, Service Administrator, Engineers and Apprentices. You must therefore have good communication and personnel management skills and the ability to motivate your team to deliver consistently high standards of work. As our largest Volvo Penta branch intimate knowledge of Volvo Penta product and systems is essential to provide technical support to our Volvo Penta Service Dealers and customers in general. As the UK's Volvo IPS training centre you will be responsible for delivering training to the Volvo Penta network on IPS and drive systems. Overseeing the selling of workshop time, providing quotes and costing for jobs together with monitoring work in progress is a significant part of this role, previous engineering and workshop control experience is therefore necessary. Working closely with the Branch Manager, Parts Manager and Business Development Managers you will be expected to provide input into growing and developing the business. An understanding of business commerce and budget setting is required reporting to the Branch Manager and Management board with engineer efficiency, sales and debtors.
You must also be very computer literate and a team player able to assist other members of the company when required with your experience and knowledge.
To Apply please send your CV to Martin Bizzell at Golden Arrow via the button below.
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