Wednesday 18 March 2015

**NEW* MEMBERSHIP MANAGER - HAMBLE, UK - £25,000-£30,000 DOE

 
Job Specification
JOB LOCATIONJOB TITLE
 


 
Hamble, UKMembership Managr
JOB REFSALARY
SP\ADM\MAN\SA\135490£25,000-£30,000 pa DOE


 
JOB DESCRIPTION
The primary purpose is to retain current members and grow the membership base through a series of marketing and sales activities.

JOB SCOPE:
. Manage member relationships and proposition to maximize customer retention 
. Co-ordinate and close new member enquiries
. Manage boatshows and associated temporary sales teams

KEY ACCOUNTABILITIES:
Grow membership and revenues in line with targets and achieve retention targets.
Day to day member relationship management across all locations.
Responsibility for regular member engagement through events, promotions and social media.
Efficient handling of any membership sales enquiries and leads, with particular emphasis on shows.
Ensure high standards of customer satisfaction are met, evidenced by excellent customer feedback.
Upsell to existing customers to both ensure membership is utilised and also drive new revenues.
Contribute to the wider company strategic business decisions.

EXPERIENCE:
A track record of achieving targets, ideally in membership acquisition and retention.
Demonstrable experience in upselling.
Marketing experience (lead generation).
Desirable
Sound understanding of sailing and boating and ideally an appreciation of the charter/membership boating sector.
Degree or relevant business qualification.

SKILLS:
Commercially driven with strong relationship and customer management skills.
Ability to work with Microsoft Office suite of products and CRM/ mass email software.
Able to work successfully both as part of a team and autonomously with high initiative and ability to work with minimum guidance.
Ability to adopt a flexible approach and adapt to a rapidly growing business and evolving market environment.
Ability to work flexible hours at shows and occasional weekend days.

Desirable:
Commercially endorsed yachtmaster sail (and power).
Yachtmaster Instructor.

To Apply:

Please click the "Apply Here" button below.

http://www.marineresources.co.uk/membership-manager-hamble-uk-135490

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