**NEW** ELECTRICAL MARINE FIELD SERVICE TECHNICIAN - £40,000 - £45,000pa + BENEFIT PACKAGE – NORTHERN ITALY

JOB TITLE

Electrical Marine Field Service Technician

JOB LOCATION

Northern Italy

JOB REF

MR\LM\CM\EDT\125463

SALARY

£40,000 – £45,000 + Benefit Package

JOB DESCRIPTION

The Account Service Technician will report directly to the Global Field Service Manager.  The Account Service Technician works directly with the Company’s service and warranty staff to provide support, service, and repairs to their product being installed at one of the largest clients in Italy.  In addition to this major account service focus, as scheduling allows, the Account Service Technician will have field service responsibilities. 

Major Account Service Responsibilities (75%)

Manage the installation and commissioning of products within the Main Account factory.  (~75 installations per year)
Provide continuous installation training to Main Account internal staff
Manage warranty vs. non-warranty service intervention.  In the case of non-warranty, provide in depth document outlining cause of failure and the costs associated with intervention.  


Field Service Responsibilities (25%)

Plans service case intervention after initial instruction from the Global Field Service Manager or the Service Coordinator.  This includes, but is not limited to:
Contact vessel owner / operator and gather data and information relating to the case.
Assemble a list of all parts and tools needed to resolve the service case the first time to avoid additional visits to the case.
Ensure shipping of parts and tools to aid in the case issue.
Arrange travel to the case.
Inform Global Field Service Manager and Service Coordinator of steps taken and all travel arrangements.
Carry out service intervention in accordance with Company procedures.
Collect all data needed to present to engineering on completion of the intervention. This should involve a sea trial when possible.
Write a detailed case trip report in accordance with service protocols.
After an agreed amount of time conduct a follow-up with the vessel owner / operator and add any additional information to the case.
Write detailed service and commissioning reports.
Supports team with answering any incoming calls or electronic communication and following up accordingly.
Carries out service work within their designated region. 
The Global Field Service Manager and Service Coordinator will notify the Field Service Technician of the case number and location of the case to be serviced.
Manages cases that the Global Field Service Manager and Service Coordinator assign. 
Case management includes from the time the case is assigned until closure and after when necessary.
File all expense reports within 5 days of returning from a service trip. 
Provide all receipts and documentation to Accounting.


Qualifications and Education Requirements:

Qualified candidates must have 5-10 years related experience in the marine industry preferably as an engineer or in the marine electrical field.
The candidate must have a valid passport and be available for both domestic and international travel.
Must be self-motivated, organized and have superior customer service skills.
Superior time management skills, multitasking skills, and the ability to prioritize tasks with minimal supervision are essential. 
Must have strong verbal skills and the ability to communicate professionally. 
Strong command of Microsoft Office products, interpersonal skills, team player, and detailed oriented. 
Excellent writing skills including proper spelling, grammar, and punctuation.
Qualified applicant must be professional, responsive, resourceful, flexible, well organized, and maintain a positive work attitude. 
Must be able to work independently, maintain filing systems and basic databases, gather and analyze information skilfully, and the ability to make sound, timely, and accurate judgment while supporting reasoning for decisions. 
Must read, write, and speak Italian and English fluently. 

For more information and to apply for this position, please follow the link below:

http://www.marineresources.co.uk/electrical_marine_engineer_125463