Technical Sales Customer Service and Support
New Forest
Salary £TBD - Lymington, Hampshire, UK
Job Reference: 2937
This is a fulfilling, office based, customer and team support role, providing comprehensive technical customer service and sales support to our Industrial market at the Harken UK head office.
KEY RESPONSIBILITIES
- Customer Service
- Answer customer sales enquiries and process orders
- Manage CRM system
- Proactively contact customers to follow up quotes, sales leads, and promotions
- Research marketplace for sales opportunities
- Support and attend Shows, demos, and customer meetings where required
- Technical Support
- Work with the technical team to provide answers and solutions to the customer
- Run CE and quality control product testing
- Marketing Support
- Assist with technical writing for marketing copy
- Write/amend manuals and CE literature
ESSENTIAL REQUIREMENTS:
Experience – at least 3 years customer-facing job role
Technical – Knowledge of sail boat equipment, CE legislation, and general engineering-based technical expertise
Administration – high level expertise of Excel, Word, CRM and InDesign
Literate – fluent ability to write technical text in English
Organization – ability to organize your own work to satisfactory final conclusions
LOCATION
Full time, located at our office in Lymington, Hampshire.
CONTACT;
Please email your CV to Cathy Ash-Vie at Harken via the "apply for job" button below
CLOSING DATE
30 April 2016
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