**NEW** ELECTRICAL SERVICE TECHNICIAN - SINGAPORE, ASIA - £40,000pa + PACKAGE

**NEW** ELECTRICAL SERVICE TECHNICIAN - SINGAPORE, ASIA - £40,000pa + PACKAGE

JOB TITLE

Electrical Service Technician

JOB LOCATION

Asia - Singapore

JOB REF

SP\TCH\ENG\DNG\MFT\130253

SALARY

£40,000pa + Package

JOB DESCRIPTION
Marine Electrical Field Service Technician needed to cover the Asia Pacific.

Role and Responsibilities
The Field Service Technician will report directly to the Global Field Service Manager.  The Field Service Technician works directly with service and warranty staff to provide support, service, and repairs all products in the field.

•     Plans service case intervention after initial instruction from the Global Field Service Manager or the Service Coordinator.  This includes, but is not limited to:
•     Contact vessel owner / operator and gather data and information relating to the case.
•     Assemble a list of all parts and tools needed to resolve the service case the first time to avoid additional visits to the case.
•     Ensure shipping of parts and tools to aid in the case issue.
•     Arrange travel to the case.
•     Inform Global Field Service Manager and Service Coordinator of steps taken and all travel arrangements.
•     Carry out service intervention in accordance with company procedures.
•     Collect all data needed to present to engineering on completion of the intervention. This should involve a sea trial when possible.
•     Write a detailed case trip report in accordance with service protocols.
•     After an agreed amount of time conduct a follow-up with the vessel owner / operator and add any additional information to the case.
•     Write detailed service and commissioning reports.
•     Supports team with answering any incoming calls or electronic communication and following up accordingly.
•     Carries out service work within their designated region.  The Global Field Service Manager and Service Coordinator will notify the Field Service Technician of the case number and location of the case to be serviced.
•     Manages cases that the Global Field Service Manager and Service Coordinator assign.  Case management includes from the time the case is assigned until closure and after when necessary.
•     Manages inventory out of location.  Including cycle counting, keeping inventory stocked orderly and labeled, and clean and replenish kits.
•     If there is a prolonged period where there is no specific travel required, technician should plan to travel to our partner vendors or customers to provide refresher training and assist with routine service.
•     The technician must at all times maintain the highest standards of safety, quality of work, personal presentation, vehicle presentation and reputation the company.
•     NetSuite data entry.
•     Setup and teardown all area boat shows.
•     File all expense reports within 5 days of returning from a service trip.  Provide all receipts and documentation to Accounting.

Qualifications and Education Requirements

•     Qualified candidates must have 5-10 years related experience in the marine industry preferably as an engineer or in the marine electrical field.
•     The candidate must have a valid passport and be available for both domestic and international travel up to 70% of the time.
•     Must be self-motivated, organized and have superior customer service skills. 
•     Superior time management skills, multitasking skills, and the ability to prioritize tasks with minimal supervision are essential. 
•     Must have strong verbal skills and the ability to communicate professionally.  Strong command of Microsoft Office products, interpersonal skills, team player, and detailed oriented.
•     Excellent writing skills including proper spelling, grammar, and punctuation. 
•     Qualified applicant must be professional, responsive, resourceful, flexible, well organized, and maintain a positive work attitude.
•     Must be able to work independently, maintain filing systems and basic databases gather and analyze information skillfully, and the ability to make sound, timely, and accurate judgment while supporting reasoning for decisions.
•     Must be able to speak, read, write English fluently, Mandarin or Cantonese language skills a plus

Salary

£40,000 + Package

To Apply

For more information call Benjamin Carter on +44 (0) 2380 633 399.

For more information and to apply for this position, please follow the link below:

http://www.marineresources.co.uk/electrical-service-technician-singapore-130253